Library Support Staff

This program will introduce the basic concepts of providing library customer service by anticipating and maintaining awareness of users’ needs. The roles of Library Technicians and support staff in a variety of library environments will be explored along with the tools and technologies used in libraries for various functions. Students will gain an understanding of limited library resources and will apply their knowledge to solutions-based decision making.

Program Learning Outcomes:

• Cultivate strong interpersonal and communication skills to provide exceptional customer service, address patron inquiries, and resolve issues in a professional and respectful manner.

• Plan, implement, and evaluate library programs, initiatives, and special projects to enhance community engagement and library services working collaboratively with members of the library team.

• Develop a strong foundational knowledge of the library’s mission, programs, services, collections and diverse communities of library users.

• Develop proficiency in the use of integrated library systems, databases, and emerging technologies to streamline library operations, enhance user experience and gather data.

• Apply effective search techniques to efficiently locate information in both physical and digital formats to provide high-quality reference services to patrons and equitable access to information.

• Develop proficiency in copy cataloging, cataloging, classification, and organization of materials, to effectively manage, maintain and further develop library collections.

• Students will develop career-ready skills to locate career opportunities within the library field, create tailored application materials, prepare for interviewing, and prepare for successful entry or advancement in diverse library settings, including public and academic.

15-20

·      To provide students with an introduction to Access Services within a variety of library types.

·      To provide students an introduction to the policies, techniques, and responsibilities within the roles of Access Services.

·      To meet ALA Library Support Staff Certification program competencies for certification.

Certificate of Achievement will be award upon successful completion of the listed courses.