Certificate of Achievement, Administrative Assistant, Customer Support

The mission of this program is to provide students with a solid foundation in computer support for the business environment. The curriculum provides students with customer service and IT skills for applications support as well as business communication strategies and operating system troubleshooting basics.  

Program Student Learning Outcome(s)

1. Evaluate customer support and end-user requirements to employ suitable tools and methods.

2. Manage software tools for user support.

20 per year

The Customer Support program will prepare students for employment in a variety of fields that require knowledge of computer information systems and the ability to enter and process data using MS Office,, business communications skills, and training in human relations/customer service.  This pathway utilizes existing academic programs and courses. The pathway represents a set of skills in demand by businesses throughout the state based upon interviews with placement agencies and cross-referenced with advisory groups and other Labor Market Information. 

Students will achieve competencies for employment in a variety of fields that require knowledge of computer information systems and the ability to enter and process data using MS Office (Word, Excel, PowerPoint, and Outlook), business communications skills, and training in human relations/customer service.  Students will be eligible for employment in fields including Customer Service Representative (43-4051), Receptionist and Information Clerk (43-4171), Administrative Assistant (43-6014), Office Clerks (43-9061), and Office Support (43-9199). 

There are no requested faculty or facilities for this program, as the Computer and Office Studies Department has existing faculty and facilities to support the program. The program serves to meet the labor market and educational needs of students and professionals seeking employment in the administrative assistant and support field. Our program is vetted by an annual Advisory Board comprising experts in the field of computer technology and industry needs which allow us to tap into the needs of Long Beach community labor force and align our Computer and Office Studies’ programs and courses to sync with the industry needs.

Program Requirements

Required Courses:

BCOM 15, Business Communications 3 units

COSK 200, Keyboarding and Document Production 3 units

COSA 30, Introduction to Computers 3 units

COSA 215, Microsoft Outlook for Windows 3 units

COSN5, Computer Hardware Fundamentals 4 units

BCOM 262, Soft Skills for the Workplace 1 unit

BCOM 263, Customer Service 3 units

COSA 2, Critical Thinking Using Computers 3 units

COSA 5, Microsoft Windows Operating System 3 units

COSA50, Intro to IT Concepts and Applications 4 units

Total Units 30

Within the COS department

Most LA 19 colleges have a similar program

200-300

NA