The Office Administration Assistant Certificate of Achievement is designed to prepare students for entry-level office and administrative support in a variety of fields or businesses. The goal of the Office Administration Assistant Certificate of Achievement is to prepare students for entry-level office and administrative support in the following areas: Basic oral and written business communications; basic computer application skills, including beginning Excel and Outlook; the fundamentals of computer systems; and critical thinking and problem solving. This certificate allows students desiring office skills to select courses that best serve their particular interests and meet the ever-changing demands and requirements of the job market.
Award Notes
The Computer Business Technology Department requires students to complete all CBTE requirements for the certificate within five years.
(A) Enrollment Data
Annual Number of Sections (SECT) and Enrollment (ENRL) Totals
| 2020 – 2021* | 2021 - 2022* | ||||
|---|---|---|---|---|---|
| Course Department Number | Course Title | SECT | ENRL | SECT | ENRL |
| ACCT 150 | Computer Accounting Applications | 0 | 0 | 0 | 0 |
| BUSE 101 | Business Mathematics | 5 | 309 | 6 | 227 |
| BUSE 102 | Introduction to Customer Service | 1 | 29 | 1 | 40 |
| BUSE 119 | Business Communications | 6 | 230 | 7 | 192 |
| CBTE 140 | Beginning Microsoft Excel | 1 | 36 | 1 | 29 |
| CBTE 143 | Intermediate Microsoft Excel | 1 | 28 | 1 | 29 |
| CBTE 164 | Introduction to Microsoft Outlook | 0 | 0 | 0 | 0 |
| CBTE 180 | Microsoft Office | 1 | 32 | 2 | 61 |
(B) Completer Projections
Based on enrollment data, the estimated completer projection of students to earn this award annually is 5students.
The Computer Business Technology program offers hands-on training in Microsoft Office applications. Skills learned in this program can be applied to any career field. Emphasis is placed on enhancing computer skills for college success and/or employment in entry-level business office environments.
Program Learning Outcomes
● Identify computer operating systems functions and define key features of different software applications.
● Demonstrate proficiency utilizing the Microsoft Office Suite programs to create office documents, compose professional content and communications, and deliver presentations.
● Employ critical thinking as a basis for continual learning and problem solving.
● Demonstrate interpersonal skills, such as leadership, following directions, accountability, consensus building, communication, conflict resolution, and teambuilding.
Examples of careers in computer business technology include: brokerage clerk, information and record clerk, general office clerk, order clerk, receptionist, entry-level administrative assistant, administrative clerk, cashier receptionist, clerical technician, customer service rep, mortgage receptionist, etc.
The Certificate of Achievement in Office Administration Assistant (previously titled Business Information Worker II) at San Diego City College is well-established and has been serving the region and the local community since its CCCCO approval in 2018.
This program modification addresses industry and students’ needs and does not affect the current supply and demand for completers in the field. This is not a new program award; this is a program award modification.
COURSES REQUIRED FOR THE MAJOR:
| Course | Title | Units | Recommended Sequence* Year/Semester (Y1 or S1) | |
|---|---|---|---|---|
| ACCT 150 | Computer Accounting Applications | 3 | Y2, S2 | |
| BUSE 101 | Business Mathematics | 3 | Y2 S2 | |
| BUSE 102 | Introduction to Customer Service | 3 | Y2, S2 | |
| BUSE 119 | Business Communications | 3 | Y1, S1 | |
| CBTE 140 | Beginning Microsoft Excel | 2 | Y1, S1 | |
| or | CBTE 143 | Intermediate Microsoft Excel | 3 | Y1, S1 |
| CBTE 164 | Introduction to Microsoft Outlook | 1 | Y1, S1 | |
| CBTE 180 | Microsoft Office | 3 | Y1, S1 |
TOTAL UNITS 18 - 19
*Course offerings are subject to change. Please refer to the college class schedule for the most updated course offerings for the semester.
Tina Recalde · 11/18/22
San Diego Mesa supports the program modification.
Shana Carr · 11/17/22
City supports the modification
Cassandra Storey · 11/17/22
SDCCE supports program mod
Jennifer Lewis · 11/16/22
SWC supports this program modification
George Dowden · 11/15/22
Cuyamaca supports.
Efrain Silva · 11/15/22
IVC supports modification.
Dr. Javier Ayala · 11/14/22
GC supports modification.
Dr. Al Taccone · 11/08/22
MiraCosta supports as a modification as the COE comments related to new program development in this area are well taken. Just FYI,MiraCosta moved all of its office administration courses and related certificate requirements to noncredit approximately 3 years ago. We no longer offer any credit office administration courses.
John Edwards · 11/07/22
San Diego City College submitted the appropriate LMI from the COE. The COE recommends proceeding with caution when developing a new program, but supports a program modification because 1) there is a supply gap; 2) there is a high number of annual job openings; but 3) entry-level wages are below the living wage. The region should note that employers typically only require a high school diploma or equivalent as the minimum requirement for Office Assistant occupations.
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