This certificate provides students with the in-demand technical knowledge, data inputting and communication strategies required for Customer Support and Help Desk technicians.
• Evaluate end-user and customer support needs and apply appropriate tools and methodologies.
• Design, administer, and control user support software tools in customer relationship management and user fulfillment
30 annually
The Computer Support Specialist program provides students with a solid foundation in computer support for the business environment. The Computer Support Specialist program covers customer service, IT concepts and applications. Supporting courses allow students to gain a thorough understanding of necessary business communication skills, operating systems, computer hardware and networking fundamentals. The occupational goal is to develop skills and certification as a Computer Support Specialist.
The Certificate serves to meet students' labor market and educational needs and professionals seeking employment in government, education, and private businesses. The Certificate of Achievement is an integral part of preparing entry-level positions in government, education, or private business. There are no requested faculty or facilities for this program, as the program courses are currently offered through the Computer and Office Studies Department.
REQUIRED COURSES UNITS
BCOM 15 Business Communications 3
BCOM 222 Job Search Skills 3
BCOM 263 Customer Service 3
COSA 2 Critical Thinking Using Computers 3
COSA 5 Microsoft Windows Operating System 3
COSA 50 Intro to IT Concepts & Applications 4
COSK 200 Keyboarding and Document Production 3
COSN 5 Computer Hardware Fundamentals 4
COSN 10 Networking Fundamentals 3
Subtotal Units 29
In ADDITION, select a total of ONE (1) unit from the following:
BCOM 260 Channels of Business Communications 1
BCOM 264 Business Telecommuting Fundamentals 1
TOTAL UNITS 30
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