The Certificate of Achievement in MIS Support prepares students for employment within business as a MIS Support Specialist. Students will be introduced to the primary functions of a business, professional conduct, and concepts in software programming, business information systems, and computer support. The courses incorporated in this certificate program are also transferrable towards a Bachelor of Science in Business Administration, with a concentration in Management Information Systems.
Program Learning Outcomes - Upon completion, students will be able to:
· Communicate effectively with business professionals, understand fundamental programming concepts, and track computer systems problems related to a variety of technical areas, such as software applications, database management systems, web sites, and/or computer security.
Based on the completion rates for existing Certificate Programs in Business, it is expected that approximately 30students per year will complete this Certificate. However, Business department faculty are currently mounting a concerted effort to market Certificate programs to transfer students, in order to enhance students' qualifications for junior year internship opportunities. It is hoped that this will increase demand for the Certificate beyond historic levels.
Our projection is 30 certificates per year, but the annual demand is 636,000 positions in the US. Recall that the state occupational long-term projections site predicts 2300 positions opening annually in California. So, our projections are very conservative if you compare these two numbers. We hope this certificate will do as well as the COA for Business Administration but hope that our marketing will help local students to take advantage of these growing occupational opportunities.
| Year 1 | Year 2 | ||||
|---|---|---|---|---|---|
| CB01: Course Department Number | CB02: Course Title | Annual # Sections | Annual Enrollment Total | Annual # Sections | Annual Enrollment Total |
| BUS 10 | Introduction to Business | 39 | 1913 | 39 | 1857 |
| BUS 56 | Human Relations in the Workplace | 5 | 221 | 4 | 195 |
| CIS 3 | Business Information Systems | 20 | 751 | 19 | 760 |
The Certificate of Achievement in MIS Support will prepare students to take on entry-level Information Technology positions in business. The coursework will prepare the student to perform as a help desk technician in a business, while also allowing them to make progress on lower division coursework applicable towards a bachelor’s degree in Business Administration, with a concentration in Management Information Systems.
Help Desk Representatives are also known as computer user support specialists. According to the Bureau ofLabor Statistics, these positions are projected to grow 10% from 2016 to 2025, faster than average for all occupations. These MIS employees have the following typical responsibilities:
• Understand customers’ descriptions of their computer problems, and properly log those problems in the firm's tracking system.
• Ask customers questions to properly diagnose the problem, and suggest recommended problem-solving steps
• Set up or repair computer equipment and related devices
• Train users to work with new computer hardware or software, such as printers,word-processing software, and email
• Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have.
| Course | Title | Units | Year/Semester (Y1 or S1) |
|---|---|---|---|
| BUS 10 | Introduction to Business | 5 | Yr 1, Fall |
| BUS 56 | Human Relations in the Workplace | 5 | Yr 1, Fall |
| CIS 3 | Business Information Systems | 4.5 | Yr 1, Fall |
| Requirements | Dept. Name/# | Name | Units | Sequence |
|---|---|---|---|---|
| Required Core (14.5 units) | BUS 10 | Introduction to Business | 5 | Yr 1, Fall |
| BUS 56 | Human Relations in the Workplace | 5 | Yr 1, Fall | |
| CIS 3 | Business Information Systems | 4.5 | Yr 1, Fall | |
| One course (4.5 units) | CIS 36A | Introduction to Computer Programming Using Java | 4.5 | Yr 1, Winter |
| CIS 40 | Introduction to Programming in Python | 4.5 | Yr 1, Winter | |
| One Course (4.5-5 units) | BUS 59 | Promoting Your Business with Social Media | 5 | Yr 1, Winter |
| BUS 70 | Principles of E-Business | 5 | Yr 1, Winter | |
| CIS 64A | Database Management Systems | 4.5 | Yr 1, Winter | |
| CIS 108 | Personal Computer Security Basics | 4.5 | Yr 1, Winter |
RequiredCore Total: 14.5 units
TOTALUNITS: 23.5-24units
ProposedSequence:
Year1, Fall = 14.5 units
Year1, Winter = 9-9.5 units
TOTALUNITS: 23.5-24 units
Randy Bryant · 05/01/19
We reached out to Jeff Pallin the Dean of Business, Technology, and Kinesiology at Mission College and he confirmed that Mission College had no issues with our proposal.
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