Students earning the Information Technology Technical Support Certificate are able to apply fundamental concepts of IT support including networking, operating systems, system administration, troubleshooting and customer service, IT automation, and network security. Students upon completing this program are prepared for an entry-level career in IT support or to continue education in the field of technology. This program also prepares the student for the CompTIA A+ exams. Students earning this certificate will also earn a Google IT Support Professional Certificate.
The employment in Santa Clara County and California is strong for Computer User Support Specialists with an increase of 22.4% predicted between 2016-2026. It is currently estimated San Jose-Sunnyvale-Santa Clara Metropolitan Statistical Area has 10,410 openings for Computer User Support Specialists.
We intend to begin with a cohort of 40 students.
De Anza College’s Information Technology Technical Support meets the needs of both students and employers alike. Students completing this program will have the foundational IT skills required for entry-level jobs in IT Support or continued education in the field.
Students earning Information Technology Technical Support Certificate are able to apply fundamental concepts of IT support including networking, operating systems, system administration, troubleshooting and customer service, IT automation, and network security.
After completing this certificate some of the employers that students can share their information with are Google, Hulu, Walmart, Infosys, and Intel. Students earning this certificate will also earn a Google IT Support Professional Certificate. Google initiated this program after not being able to fill their open positions in IT support roles.
This program also prepares you for the CompTIA A+ exams.
With further experience and/or education, other careers that the IT support career could lead to are systems analyst, support specialist, database administrator, IT technician, computer specialist, and many more.
|Required Core (22.5 units)||CIS 69A||Technical Support Fundamentals||4.5||Yr 1, Fall|
|CIS 69B||The Bits and Bytes of Computer Networking||4.5||Yr 1, Winter|
|CIS 69C||Operating Systems and You: Becoming a Power User||4.5||Yr 1, Winter|
|CIS 69D||System Administration and IT Infrastructure Services||4.5||Yr 1, Spring|
|CIS 69E||IT Security: Defense Against the Digital Dark Ages||4.5||Yr 1, Spring|
Required Core Total: 22.5 units
TOTAL UNITS: 22.5 units
Year 1, Fall = 4.5 units
Year 1, Winter = 9 units
Year 1, Spring = 9 units
TOTAL UNITS: 22.5 units
(Y1 or S1)