Medical Office Administration

The Certificate of Achievement in Medical Office Administration program prepares the student with frontoffice skills for a physician’s office, hospital, clinic, laboratory,pharmaceutical company, or health insurance company.  Medical Office Administrators manage patients' medical records, file insurance forms,schedule appointments and arrange clinical procedures. Students learn thebasics of office procedures – billing and bookkeeping, keeping track of officeinventory, and ordering medical and office supplies as needed.

Each cohort will start inthe Fall semester – Year 1.  Core courseswill be completed during Fall semester – Year 1, Spring semester – Year 1.  The planned annual cohort size will be 30students.

The healthcare industry is growing in Fresno County.  According to Employment Development Department, Labor Market Information Division, 2014-2024Occupational Employment Projections (Fresno County), Medical and Health Services Managers are projected to increase 22.2% [refer to “2014-2024Occupational Employment Projections for Fresno County (see highlighted) -Health Care Administration,” line 263)]. Below is the breakdown of employment projections for Health CareAdministration:

1.General Information:

United States:

• Projected employment 2024: 703,200 jobs

• 10 Year Percent Change: 23% increase

• Annual projected job openings: 80,800 jobs

California:

• Projected employment 2024: 88,300 jobs

• 10 Year Percent Change: 21% increase

• Annual projected job openings: 2,280 jobs

Fresno:

• Median income: $33,710

 [referto “Medical Office Administration Employment DATA 2014-2024,” page 2-3]

 2.Regional Information:

South Central Valley of California:

• 2016 jobs = 4115

• 5 Year Change = 508

• 5 Year % change = 12%

• Annual Openings = 548

[refer to “So.CentralValley.LMI.8.2017pdf, “page 5]

3.California Employment Development Division - Fresno County

• Occupational Projections 2014 to 2024

• Estimated Employment 2014 = 5010

• Projected Employment 2024 = 6120   

• Numeric Change 2014-2024 = 1110     

• Percent Change 2014-2024 = 22.2%

• Annual Average Percent Change= 2.2%               

• "Average Annual Job Openings"= 220                                  

  [referto “2014-2024 Occupational Employment Projections for Fresno County (seehighlighted)”, line 35]

The curriculum design was developed during our Advisory Boardmeeting, in which managers from the health care community and faculty membersfrom CSU Fresno and CSU Stanislaus that were present and provided their inputon the curriculum design and sequence of courses [refer to “Health CareAdministration Advisory Committee Meeting Minutes - 04-05-2018,” page 1-2]

TheCertificate of Achievement in Medical Office Administration program is part of ClovisCommunity College stackable health-related CTE certificates.  Students earning the Certificate ofAchievement in Medical Office Administration are prepared to work in the healthcare field or continue on to a higher degree in A.S. in Health Care Administration.

Program Goals:

1. Prepare students for employment with front office skills for a physician’s office, hospital, clinic, laboratory, pharmaceutical company, or health insurance company.

 Program Learning Outcomes:

1. Students will be able to demonstrate skills to work in a front office at a health care facility.

 The Certificate of Achievement in Medical Office Administration program is classified as “Other – Designed to Meet Community Needs.”  Also, the Certificate of Achievement in Medical Office Administration program is classified under Career and TechnicalEducation (CTE), whose programs goals and objectives are to prepare studentsfor the workforce.  The vocational TOPcode is classified under 1208.20 – Administrative Medical Assisting Principlesand techniques to assist with administration in health care offices andclinics. This includes receptionist duties, maintaining patient records,billing, insurance, bookkeeping, appointments, and scheduling.  The CIP code is classified under HealthServices/Allied Health/Health Sciences, General. 

This certificate is designed to meetcommunity needs in accordance with the community college mission. 

1. We embrace diversity and serve all students of the community;

• The Certificate of Achievement in Medical OfficeAdministration program is designed to train students to work at the frontoffice in facilities that serve the complex and culturally diverse populationin the Fresno area.

2. We believe education is based on integrity, generosity, and accountability;

3. We foster critical, creative, and engaged thinking;

4. We support student success by preparing students for their futures and for the community’s future through career/technical certificates, degrees, and transfer programs;

• The Certificate of Achievement in Medical OfficeAdministration program is designed for students to learn and practice theskills to obtain employment as a front office worker in a health careorganization.  For a list of health careleaders in the Fresno community, please refer to “Health Care AdministrationAdvisory Committee Meeting Minutes - 04-05-2018.”

5. We cultivate community partnerships to enhance student learning and success;

• The Certificate of Achievement in Medical Office Administrationprogram was developed by an Advisory Board, members of which are health careleaders in the Fresno community, who had a direct impact on the curriculumschedule.  For a list of health careleaders in the Fresno community, please refer to “Health Care AdministrationAdvisory Committee Meeting Minutes - 04-05-2018.”

6. We engage in reflective, data-driven cycle of research and innovation focused on learning and student outcomes.

As a CTE program at Clovis Community College, The Certificate of Achievement in Medical OfficeAdministration program also fits into the State Center Community CollegeDistrict’s (SCCCD) Mission and Strategic Planning [refer to“SCCCD_Strategic_Plan_2017-2020”].

DIVISION: Empoweringthrough Educational Excellence

DISTRICT MISSION: State CenterCommunity College District is committed to empowering our colleges in theirefforts to promote exemplary educational opportunities and to provide safe,inclusive, and supportive learning environments leading to student success andglobal competitiveness which will transform our region.

• As part of the Clovis Community College program inventory, TheCertificate of Achievement in Medical Office Administration program provideseducational opportunities for our students to learn in an inclusive andsupportive environment, earning a certificate that allows them entry into our regionalworkforce, and opportunities to expand their skills and be competitive in thehealth care arena.

• MASTER STRATEGIC PLAN –OVERARCHING GOALS:

1. Excellence in Education: SCCCD is committed to empowering ourcolleges to cultivate excellence in educational programs and student supportservices.

• The Certificate of Achievement in Medical OfficeAdministration program was initiated by college and labor leaders to create CTEprograms are based upon the employment needs of the community and provideacademic excellence for our students.

2. Institutional Effectiveness: SCCCD is committed todata-informed but people-driven continuous quality improvement of processes andresources.

• The Certificate of Achievement in Medical Office Administrationprogram was developed based upon data-informed and people-driven input of localmedical industry business leaders to determine the curriculum design.  Please refer Item 7 on page 7 of thisdocument.

3. Leader in Higher Education and Community Collaboration: SCCCDis committed to being a force for positive change by expanding partnerships ineducation and workforce development

• The Certificate of Achievement in Medical OfficeAdministration program allows an opportunity for cooperative work experience toexpand upon partnerships within the community and mold the educational learningof our students.

The Certificate of Achievement inMedical Office Administration program embodies a pattern of learningexperiences that are focused on specific health-related capabilities and knowledgeareas.  Student learning outcomes aredeveloped from input by the Health Care Administration advisory board members,who are leaders of health care organizations in the Central Valley area andknow what they require of professionals working in the front office.

 Clovis Community College isdeveloping more CTE programs to meet the needs of the community and businessesin the surrounding Fresno area.  The Certificateof Achievement in Medical Office Administration program is the thirdhealth-related CTE program at Clovis Community College, building upon thecollege’s existing program inventory of offering programs that focus oncommunity building, diversity, and innovation.

 Student Selection and Fees:  The program is open to enrollment and there is a selection process for admission tothe program, in compliance with provisions of Title 5, sections 55201 and58106. 

Please see grid above.