The IT Computer Retail Sales and Support Certificate of Training is a first step into the world of information and communications technology (ICT) and is designed to provide knowledge and skills to work in retail sale and support of computers, handheld devices, networking services, or cell phones. This certificate focuses on critical employment skills in business and customer service along with technical skills in MS Office, IT concepts, networking, and hardware, to prepare students for the A+ certification exam.
We anticipate 10-15 students to complete this certificate annually.
This will be the first module of an IT Technician pathway promoted statewide by California Community College Doing What Matters and California Community College Economic and Workforce Development.
Apply the principles of successful business operation to business situations.
Describe the principles and processes of successful business communications and apply them to given situations.
Solve common business problems using appropriate Information Technology applications and systems.
Demonstrate the ability to put a computer together, analyze, configure, and solve hardware problems.
|Program Requirements (Model Course Sequence)|
|Required Core (16 units)||BUSI 20 OR|
|Introduction to Business OR Business Communication||3||Fall or Spring|
|BUSI 64||Customer Service||3||Fall or Spring|
|CSIS 1||Computer Information Systems||3||Fall or Spring|
|CSIS 50||MS Office Applications||2||Fall or Spring|
|CSIS 50L||MS Office Applications Lab||1||Fall or Spring|
|CSIS 75||Introduction to Computer Hardware/A+ Prep||4||Fall or Spring|
|Units Required to Complete Certificate (if applicable)|
|Certificate Core Units: (indicate the number of units that are required for the certificate core)||16|
|Certificate Elective Units: (indicate the number of units that are completed as electives)||0|
|Total Certificate Units: (indicate the number of units that are required for the total certificate).||16|
Students may complete the coursework in the Computer Sales and Support Certificate of Achievement in one semester, or in multiple semesters. They may sequence the courses in any order.