The Office Administration Assistant Certificate of Achievement is designed to prepare students for entry-level office and administrative support in a variety of fields or businesses. The goal of the Office Administration Assistant Certificate of Achievement is to prepare students for entry-level office and administrative support in the following areas: Basic oral and written business communications; basic computer application skills, including beginning Excel and Outlook; the fundamentals of computer systems; and critical thinking and problem solving. This certificate allows students desiring office skills to select courses that best serve their particular interests and meet the ever-changing demands and requirements of the job market.
Award Notes
The Computer Business Technology Department requires students to complete all CBTE requirements for the certificate within five years.
Based on enrollment data, the estimated completer projection of students to earn the award annually is 5 students.
The Computer Business Technology program offers hands-on training in Microsoft Office applications. Skills learned in this program can be applied to any career field. Emphasis is placed on enhancing computer skills for college success and/or employment in entry-level business office environments.
Program Learning Outcomes
Identify computer operating systems functions and define key features of different software applications.
Demonstrate proficiency utilizing the Microsoft Office Suite programs to create office documents, compose professional content and communications, and deliver presentations.
Employ critical thinking as a basis for continual learning and problem solving.
Demonstrate interpersonal skills, such as leadership, following directions, accountability, consensus building, communication, conflict resolution, and teambuilding.
Career Options
Examples of careers in computer business technology include: brokerage clerk, information and record clerk, general office clerk, order clerk, receptionist, entry-level administrative assistant, administrative clerk, cashier receptionist, clerical technician, customer service rep, mortgage receptionist, etc.
The Certificate of Achievement in Office Administrative Assistant is a new program that will replace the program deactivation of Certificate of Achievement in Business Information Worker II at San Diego City College. As a result of a more than 50% change in course requirement, this new program will take the place of the well-established certificate of Achievement in Business Information Worker II program award that has been serving the region and the local community since its CCCCO approval in 2018 and is scheduled for deactivation Fall 2024. [Evidence: SDCCD CIC Technical Review Outcome]
Originally submitted as a program award modification titled Certificate of Achievement in Office Administrative Assistant (a modification to the Certificate of Achievement in Business Information Worker II) to Regional Consortium, this new program award does not affect the current supply and demand for completers in the field as it will replace an existing award. The replacement award addresses the existing industry and students’ needs.
This is a new program to the State Chancellor’s Office. A COCI Control# will need to be assigned in connection with the approval of this proposed program. This award will replace the Certificate of Achievement in Business Information Worker II (CTRL# 36567) existing program on the college’s inventory at the State Chancellor’s Office.
Courses Required for the Major:
| Course | Title | Units | Year/Semester* (Y1 or S1) |
|---|---|---|---|
| ACCT 150 | Computer Accounting Applications | 3 | Y2, S2 |
| BUSE 101 | Business Mathematics | 3 | Y2, S2 |
| BUSE 102 | Introduction to Customer Service | 3 | Y2, S2 |
| BUSE 119 | Business Communications | 3 | Y1, S1 |
| CBTE 140 | Beginning Microsoft Excel | 2 | Y1, S1 |
| or | |||
| CBTE 143 | Intermediate Microsoft Excel | 3 | Y1, S1 |
| CBTE 164 | Introduction to Microsoft Outlook | 1 | Y1, S1 |
| CBTE 180 | Microsoft Office | 3 | Y1, S1 |
Total Units 18 - 19
*Course offerings are subject to change. Refer to the college class schedule for the most updated course offerings for the semester. [https://www.sdccd.edu/students/class-search/search.html]
Jennifer Lewis · 08/10/23
SWC supports with caution.
George Dowden · 08/10/23
Cuyamaca supports based on replacing.
Monica Romero · 08/09/23
Mesa College faculty are not in opposition but note that the program looks almost identical to the College of Continuing Education's Business Information Worker certificate series in which students take the same courses. This is cause for concern.
Dr. Javier Ayala · 08/07/23
Support with caution from COE. Let's discuss more at Deans' meeting.
Dr. Al Taccone · 08/03/23
MiraCosta College moved all of its office administration programs and courses to noncredit. Our enrollments were pretty much non-existent and we realized our degrees and certificates did not add value to the employment potential (given typically a high school diploma is sufficient) and most of our students already had the technical skills we were requiring. Given MiraCosta's approach to office administrative assistant education and training we are OK with City College pursuing.
John Edwards · 06/05/23
San Diego City College submitted the appropriate LMI from the COE. The COE recommends proceeding with caution when developing a new program because 1) there is a significant number of similar programs that exist in the region; 2) entry-level wages are below the living wage; but 3) there is a high number of annual job openings. The region should note that employers typically only require a high school diploma or equivalent as the minimum requirement for Office Assistant occupations.
Jeanie M. Tyler · 05/30/23
The Certificate of Achievement in Office Administrative Assistant is a new program that will replace the program deactivation of Certificate of Achievement in Business Information Worker II at San Diego City College. Originally submitted as a program award modification titled Certificate of Achievement in Office Administrative Assistant (a modification to the Certificate of Achievement in Business Information Worker II) to Regional Consortium, this new program award does not affect the current supply and demand for completers in the field as it will replace an existing award.
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