The IT Helpdesk Technician Certificate of Achievement is designed to provide students with knowledge and skills required for a variety of entry level positions in the field of IT support. The program includes foundation courses that align with industry certificates and a wide range of skill-builder courses.
Program Learning Outcomes
Career/Transfer Opportunities
Career opportunities include the following: Computer User Support Specialist, Computer Network Support Specialist, Network and Computer System Administrators.
Of the 3 core courses, here are the estimated enrollments.
Some of the students in these classes are transfer bound or may seek other certificate or degrees.
Estimated number of Certificate of Achievement in IT Helpdesk Technician awarded annually is: 20
The goal of the Certificate of Achievement in IT helpdesk technician is to provide students with knowledge and skills required for a variety of entry level positions in the field of IT support. The program includes foundation courses that are aligned with industry certificates as well as a wide range of skill-builder courses.
This 18-20 unit program is designed to provide students with the basic knowledge and skills required for a variety of positions in IT support.
This certificate is an interdisciplinary certificate with courses from multiple departments including CIS, CIT and Business. This certificate will provide students with the technical and soft skills needed for an IT support position.
Course | Title | Units | Year/Semester (Y1 or S1) | ||
---|---|---|---|---|---|
CIT011 | Introduction to Computer Hardware and Software | 4 | Y1/S1 | ||
CIT012 | Introduction to Networking | 4 | Y1/S1 | ||
CIS045 | Linux Essentials | 4 | Y1/S2 | ||
BUS021L | Intro to Business Computer Lab | 1 | Y!/S2 | ||
BUS078B | Business Communication | 3 | Y1/S2 | ||
WRK300GW | Work Experience | 2-4 | Y1/Summer | ||
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